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Support Services Minimize
Call Out On Site Support R 375.00 per hour
Travel R 2.75 per Km
Office hours Telephonic Support Free for Wireless services
After Hours (Non SLA) R 250.00 per incident
Asterisk/MyPBX Support R 500 Per Month per server
After Hours telephonic support will be charged at R250 per incident
Desktop and Non-Vlocity services and support
  Telephonic Per Incident R 250  
  OnSite Per Hour R 375 Travel charges apply
         
Warrantly equipment replacement is only done if the equipment fails due to manuifacturers fault or failure
 Goods outside of the warranty period are subject to costs of replacement, and all laboutr and travel costs.
The support technician on site is not in our billing department. He will request a Job card to be signed. However, he does not manage the costing of the Job. Job Cards must be signed on completion of any work done. Failing which we reserve the right to stop the service until such time as the Job Card is signed. Signing the Job Card is not an acknowledgement of debt, merely an agreement in terms of hours of labour and any parts provided. Costings will apply once the job card is processed. The invoice will follow.

 

  
Conditions apply

Special consideration must be made for connections greater than the following. Standard installation prices may not apply for links greater than those indicated below.

Possible limitations of standard installations
Shaped Broadband (Async) > 4 Mbps  
Unshaped Broadband (Async) > 4 Mbps  
Hi Speed (Sync) > 2 Mbps  
VPN Local (Sync) > 2 Mbps  
VPN National (Sync) > 2 Mbps  
VoIP (Sync) > 340 Kbps  
Camera Streaming > 256 Kbps  
     

 
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